Introduction to American Citizen Services (ACS)

We see applicants for passports, consular reports of birth abroad (CRBA), additional visa pages, notarial and all other American Citizen services by appointment only 12.30 to 14.30 pm , Monday to Friday.  We are closed on both Indonesian and U.S. holidays and weekends. Fees for consular services may be paid only in Indonesian Rupiah cash or American Express, Diners Club, Discover, Master Card, and Visa credit cards.

Before coming here, please see the rest of our website on the following pages, or these websites, for further information:

• http://jakarta.usembassy.gov for Jakarta-specific ACS and visa information.
• http://www.usa.gov/ for links to U.S. federal, state and local agency websites.

Please do not contact us until you have comprehensively reviewed our website and any links.  We cannot offer specific guidance in the absence of a formal application, booked by appointment.  We will not reply to an inquiry if we deem that your desired information is available through an internet search or a formal application.

Our mail addresses are U.S. EMBASSY JAKARTA/CONS, followed by either:

• 5 Jalan Medan Merdeka Selatan, Jakarta 10110 INDONESIA, or

• FPO AP 96520 USA

Our contact numbers are:

• +62-21 3435 9055/9054 on any working day, 09:00-11:00 only;
• E-mail: jakartaacs@state.gov ;
• +62-21 3435 9000, ext. 0 (operator) at anytime for emergency only (to report death, arrest of an American citizen outside working day/hours);
• Fax: +62-21 3857189 .

For Visa (such as : tourist, business, seamen, student) inquiries: +62-21  5797 7734 on any working day, 07:00-19:00 only;

E-mail: support-indonesia@ustraveldocs.com; Please see their details information at the following link: http://jakarta.usembassy.gov/visas.html

For Visa Immigrant (such as : spouse, fiancé, asylum, adoption, green card) inquiries: +62-21 3435 9052/9053 on any working day, 13:00-15:00 only;

E-mail: jakiv@state.gov; Please see their details information at the following link: http://jakarta.usembassy.gov/immigrant-visas.html

All visitors and their personal items must undergo a comprehensive security screening via walk-through and hand-held metal detectors prior to entry. Visitors refusing security screening are prohibited from entry. Please do not bring the following prohibited items to the consulate as there is no storage in or outside of the building:

• Food, liquids and beverages;
• Luggage larger than a purse or briefcase;
• Weapons, sharp objects or tools of any kind;
• Electronic, battery operated or recording equipment of any kind to include laptops, cell phones, tape/CD/MP3 players, pagers, keyless remotes, etc.;
• Oversized strollers.